If you are running your own service providing company or even a shop it’s important that you serve the public well. If you provide a really good service people will definitely be happy of you and also will help you to take your business to a new level. But if you provide a snail and irritating service, things will not go the way you want. Stop wasting time and money on pointless investments and try to change your pattern of work to delight your customers. Keep reading to know how you can do so.
Give what they want not what you want
How many times have you experienced people coming in and asking for stuff that you don’t sell in your market? For an example if you are running a restaurant and you lack a lot of trendy food then teenagers will not step in a lot. Try to recognize what everyone needs from you and give them what they search for. Once you change the traditional ways of serving people they will give you another chance for sure. Give it go, and pretty sure you won’t fail this time. To make things easier run a survey in your shop to get a clear idea of what items and products they will want you to have. A little change will help you a lot if you really understand them. And don’t forget to give it a little publicity once you open doors to new items in your shop to let them come pouring in. You can visit the site using this link http://www.aos.com.hk/hotline-telephone to see office voicemail system.
Improve your communication systems
Any company or shop needs good communication systems. Having both land lines and internet connections are very much important since people try to contact you from both ways. Take a look at a fast moving restaurant. To get every order perfectly and to avoid messing things up they use a best telephone recording system.
Every order is recorded for double checking before it’s delivered. Likewise you can get yourself a telephone recording system too. It’s not that very expensive but you will be able to save a lot of time and improve a quality service. Also it’ll help you to hear the order in case you missed it or forgot it. You can also let the public shop online and order your items as well. It may be a website or be trendier and launch a new app! This is how people now a day’s expect services so to stay firm you need to be educated on all these services.
Respond to them
Whenever there is an error or fault in your product and service be humble enough to accept the blames and harsh words from your customer. They expect a perfect service worth for their money so it’s obvious you will be blamed at certain times. In situations like this try to help them with different products or fix these issues for them. But it would be best if you don’t hire extra charges since it’s your own fault.